HORSE FEEDS/ CARE & EQUIPMENT
Any learner or client problems are dealt with verbally by the student welfare officer in the first instance. All written complaints are dealt with within 14 days of receipt. We endeavour to ensure that:
making a complaint is as easy as possible;
we treat a complaint as a clear expression of dissatisfaction with our service which calls for a response;
we treat it seriously whether it is made in person, by telephone, by letter, by fax, or by email;
we deal with it promptly, politely and, where appropriate, informally (for example, by telephone or in person);
we respond in the right way – for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc;
we learn from complaints and use them to improve our service, and publish information on complaints.
How to make a complaint
You can make a complaint by writing, fax, e-mail, telephone or in person (by appointment please). If you are writing or faxing your complaint, please provide your telephone number if a response by telephone would be convenient. If you are e-mailing, please state if a reply by telephone is acceptable or if a response by e-mail is required, if not, please provide your full postal address.
Contact details for complaints:
Talland School of Equitation, Dairy Farm, Ampney Knowle, Cirencester, Glos. GL7 5ED
Tel. 01285 740155
Fax. 01285 740153